We offer a 30-day money-back promise. Use the product as directed for 30 days, and if you don't love it let us know. We will refund you.
Damages and breakages
Please inspect your order upon receipt and contact us immediately if the item is broken or defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Faulty pumps and replacement units
If the atomiser pump on your bottle breaks off or stops working:
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In the EU or UK: please log a complaint with the store where you purchased the product and follow their returns process. You may be required to return the bottle or supply your proof of purchase. These returns are handled by our overseas distributors.
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In South Africa: please send us an email on accounts@thoclor.com. It doesn't matter where you bought the product.
We need to know:
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- which product you have (GF1, GF2 or GF2 for Him),
- the batch number (from the sticker on the back) and
- your details (name, physical address and phone number).
We will gladly send you a replacement unit, unless the item has expired or you have dropped it. Please make sure the bottle hasn't just finished by giving it a shake (it's hard to tell we know). We also recommend keeping the cap on the bottle at all times when not in use to protect the atomiser pump.
If the pump has failed please follow the options above. If you are not required to return the bottle then please recycle it once you have reported it. The bottle is made of glass so we don't recommend opening it as you may break the glass and injure yourself.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For any other issues please contact us at accounts@thoclor.com.
